Not resolved
2 comments

I purchased a new Coast Spa in early 2008. This past summer my cover deteriorated to the point where I needed a new cover. I went back to Long Island Pool & Spa to buy a replacement. Not being an expert in spas I worked with Tim the owner. He took out our records from when we purchased new and wrote up an order for a new cover telling us we would be buying an identical cover when out hot tub was new.

When the cover was received and opened at my home, it turned out to be a low quality after-market cover, which was an inch thinner (less insulation) and too big in length and width. When I went back to Long Island Pool & Spa they only way they would help was to charge another $100 plus tax.

Purely a deceptive sales practice. I will never buy anything from Long Island Pool & Spa again. Beware and shop around. There are plenty of others to choose from.

Monetary Loss: $516.

Had an Experience with Long Island Pool and Spa?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#457223

When my Coast Spa was purchased new, it came with a Coast brand cover.

The bottom line is I was promised an identical cover to what I had when my Coast Spa was new.

I DID NOT receive an identical cover. The aftermarket cover is poorly made and too big costing over $500.

Beware !!!!!!

Anonymous
#457003

Mr.Closs was offered 3 types of covers when he purchased his replacement.

3" thick, 4" thick and 5" thick. He wasn't sure which he had and decided to go with the 4" (mid-level) cover. That is what we specially ordered for him. These covers are custom made as there are so many different sizes.

When Mr. Closs wasn't happy with the cover, I agreed to take his back (even though I probably would not be able to re-sell it for quite awhile) and re-order the thicker one for him. I wasn't going to charge him a dime more than what he would have paid for the 5" cover had he ordedred that in the first place. No re-stocking charge, no shipping.

Just the extra $100 that he would have paid had he originally purchased the 5" cover.We have an A+ rating with the BBB and we take a lot of pride in our customer service.

You May Also Like

American Home Shield - AHS Terrible Company! American Home Shield "We are very long term AHS customers with 5 houses covered. We called AHS to repair once again our A/C unit. The first contractor sent out reported there was physical..." Read more Gutter Helmet - Gutter Hemet Scam Gutter Helmet "Mike,I've been in Business since 1972 doing Roofs,Siding, Building Homes and also do Insurance repairs since 1987 in most ct. towns. I Have a customer that had Gutter Helmets put..." Read more Blue Haven Pools Corporate office Blue Haven Pools "Anyone have information on who is the responsible corporate officer for the name BLUE HAVEN POOLS? We are trying to find the person responsible for the bait and switch used..." Read more First American Home Warranty - Totally Blown Away by FAHW's Business Practices! First American Home Warranty "I would like to join you in a class action against FAHW. The reason being is that they are falsely advertising what they say they cover. I closed on my house..." Read more CarMax, not a reputable Used Car experience Carmax "Carmax is a J.O.K.E. ! Went in Thursday to get an appraisal on my sons car, came back as an ok offer. His grandfather said go ahead and look on..." Read more Usave Car And Truck Rental - Extra charges after devastation in Puerto Rico... Usave Car And Truck Rental "Hi. My name is Wanda Bonilla and I live in Florida since 2014, but all my family is in PR. Due to the devastating havoc caused to the island by..." Read more Aliexpress - No Response on Customer Service Aliexpress "I had made a purchase on aliexpress from one of the supplier, i did not receive by product and also my buyer protection was end, i was not able to..." Read more Cracker Barrel - Totally disgusting Cracker Barrel "...my family and I went to the Crackel Barrel in Roseville.My son received his salad and began to eat only to find a dead fly in it..." Read more