Long Island pool and Spa were very pleasant, until I paid in full for my "coast spas" hot tub. Long Island pool and Spa never called me to schedule a delivery date of my new Coast Spa. I called Long Island pool and Spa and asked when they would deliver my Coast Spas hot tub, and they gave me 2 dates and missed them both. I was finally told "this saturday", and never received a call from Long Island pool and spa to confirm this delivery date. I called Long Island pool and spa that morning and they said they would deliver it next week. I insisted on that day and they did deliver it finally.
The day I plugged my Coast Spas hot tub in, a few jets popped out. I called Long Island pool and spa in Melville New York (the dealer who sold it to me), and they said they would call me back. They never did. I kept calling and Long Island Pool and spa sent a "tech" to fix it. He didnt fix anything. This went on for 5 trips to my house (over the course of almost 5 months), and finally they decided that they needed to change a part out. Long Island pool and spa had me wait over a month for the part, came to my house, and left without actually changing the part! The tech put some silicone caulk around the loose jet and left it.
When I filled the tub back up and started it up, the jet wouldnt turn! I couldnt open it. I called Long Island pool and spa of Melville NY again and asked them to return (this was the 5th time). I said that I wanted to be at home when they made the "repair" so that I could supervise. They agreed and said they would call me an hour before coming. They never called (no surprise). I came home to a note on my front door telling me everything was fixed.
A day later I was walking around the back of my Coast spas hot tub and saw water pouring out of the access door! I opened the access panel and saw a hole cut in the shroud of the hot tub and water spraying from a hose fitting! It was the jet the "tech" had been working on all along! I called (Long Island pool and spa) again and they said they would "have a tech at my house within an hour". That was 2 hours ago, and the reason I am writing this "review of Long Island Pool and Spa".
"Long Island pool and spa" was available to answer all my questions before I purchased a "coast spa" from them, but the minute I wrote them a check I couldnt get a single owner or manager on the phone again! "Long Island pool and spa" have not once in 5 months returned a phone call when they said they would, the are incapable of servicing the Coast spas they sell, and If I could do it again I would "totally avoid Long Island pool and spa" at all costs!
Review about: Coast Spas Elite.